Understanding human behaviours to deliver a UK first for the car market.

The Challenge

The traditional way of choosing and buying a car had changed, but manufacturers were failing to meet this new behaviour. 92% of car buyers now started their research online. And the number of dealership visits before purchase was down from 7 to 1.Hyundai were keen to act on this information, quickly. They saw an opportunity to better serve their customers’ true behaviour, so they asked us to help.

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Hyundai Click to Buy homepage screenshot

The human insight

The car purchase process is complex. People come at it from different angles (from configuring their car to looking at specific offers) they also often want to leave and come back to the buying/research process. We needed to create an online car buying tool that would fit into any journey a consumer wanted to take. This need to be 'respectful of consumer journeys’ underpinned the whole project.

The Idea

Utilising a simple and intuitive process that can be accessed in different ways – from a car configuration to offers to product pages – Collective developed the UX, design and front end build of the UK’s first end-to-end online car buying service. Customers can get a trade-in price for their old car, configure their new car, arrange finance and pay the deposit, all from their laptop, smart phone, tablet or home computer. Cash buyers can even have the car delivered to them.